Frequently Asked Questions

Product:

1. What do you sell here?

We sell all types of Spices and Herbs include Red chilli, Garlic, Cloves, Coriander, Mustard, Cardamom, Ginger, Fenugreek, Tamarind, Turmeric, Black Pepper, White Pepper.

2. Do you sell powder of Spices and Herbs?

No, we only sell whole Spice and Herb varieties here. We are going to sell future.

Shipping:

1. Do you ship to my area?

We ship all parts of India where any Courier Service is present.

2. How can I track my order?

We will provide you the tracking # once the package is shipped and tell you the Courier service.

3. How much are the shipping charges?

Here are the slabs for whole of India. just Rs 49

4. What is the estimated delivery time?

The delivery time depends on the State to which it's being shipped. The products are shipped from Bangalore, Karnataka.

5. Do you deliver Internationally?

No, we don't deliver Internationally. You can order from anywhere in the world, but you have to make sure that the shipping address is within India.

Packaging

1. How are items packed?

All items are carefully packaged at our Storehouse. We ensure that the item is waterproof.

2. What to do if I find my product is opened when I receive it.

Please call to our customer care # for any faulty product.

Payment and Refund Policy:

1. What are different Payment methods at TheSpiceMarket.in?

The following are the different payment methods that we accept at our website.

Credit Cards
ATM cum Debit Cards
Net Banking

2. Is it Secure to use my Credit/Debit card on TheSpiceMarket.in?

Shopping at TheSpiceMarket.in is 100% safe. All payments are processed through Secure and trusted Payment Gateways. Our website uses 256 Bit encryption technology to protect your card information while securely transmitting it to the Banks for processing the payment. Again, you need to enter the online password which acts as an additional layer of security for your card transaction.This Online Password is known only to you. We assure you that shopping at TheSpiceMarket.in is 100% safe and Secure.

3. How can I cancel my order at TheSpiceMarket.in?

You can cancel the order before your item is shipped, we will refund the entire amount. You can send an email or call to our customer care # or chat with our Online Agent through the website to cancel the order.

4. Can I cancel the order after the Item is shipped?

Please contact the customer care support, we will let you know what to do.